Seppe’s Granola, with its registered office at Nelcastraat 1 E, 8860 Lendelede, registered in the Crossroads Bank for Enterprises under number BE0759.665.693, trading under the trade name Seppe’s Granola.
Whenever reference is made in this privacy statement to Seppe’s Granola, it refers to the aforementioned enterprise, as well as, where applicable, to any enterprise connected to Seppe’s Granola in accordance with Article 1:20 of the Companies and Associations Code.
In the context of Seppe’s Granola, a significant amount of data is processed, including personal data. When you use the services of Seppe’s Granola, you entrust it with your data.
Seppe’s Granola collects and processes the identity and contact details it receives from the customer, and where applicable upon declaration by the customer, also regarding their family members, staff, employees, appointees, and business relations (suppliers or customers of the client) and any other useful contact person as indicated by the customer. These personal data are processed by Seppe’s Granola in accordance with Belgian data protection legislation and the provisions of Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, applicable since 25 May 2018.
This privacy statement explains what data Seppe’s Granola collects, why Seppe’s Granola collects it, and what Seppe’s Granola does with it. Seppe’s Granola would also like to point out that it is always at your disposal should you wish to make adjustments to the data held by Seppe’s Granola.
1. What data is collected by Seppe’s Granola?
Your data is primarily collected to establish basic information (such as your name, address, telephone number, date of birth, email address, and the language you speak) that Seppe’s Granola needs to provide the services for which you engage it.
Seppe’s Granola needs this data for the following purposes and collects this data in the following ways:
Data that you provide to Seppe’s Granola yourself when you are first included in Seppe’s Granola’s customer database, in application of national and European anti-money laundering legislation.
For most services of Seppe’s Granola, you must provide Seppe’s Granola with your identification data (e.g., your name, address, telephone numbers, email addresses, VAT number, copy of your identity card, etc.) in advance. This data is stored in a customer list of Seppe’s Granola.
Data that Seppe’s Granola receives for a specific matter after you have already been included in Seppe’s Granola’s files as a customer.
Depending on the assignment entrusted to us, this data includes, among other things:
The composition of your family, names of staff members, etc.;
Any other data, such as bank details;
Data that Seppe’s Granola collects through a website containing an online shop.
Most information is available on or via the website without the need to provide personal data.
In certain cases, however, you may be asked for personal information. This will be requested on a case-by-case basis during the specific purchase or order.
However, Seppe’s Granola does not collect personal data regarding sensitive categories, based on race, religion, sexual orientation, or health.
2. How does Seppe’s Granola use this data?
Seppe’s Granola attaches great importance to the respect of your privacy.
The information we collect in accordance with what is described above is treated in accordance with the provisions of the General Data Protection Regulation (GDPR; in full, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC).
Seppe’s Granola collects and processes this data to provide the services for which you requested its intervention and to correctly handle the delivery of orders to offer and deliver the agreed products and/or services to you.
Furthermore, to be able to invoice if it concerns a paid service. These financial data are never published on a website, nor are they made available to third parties for purposes other than the execution of the agreement.
Thirdly, to compile web statistics, for example, about the number of visitors and interest in certain items offered for sale in the webshop.
Finally, generally to be able to offer you the services and advertisements from our shop and on our website, and for marketing purposes to inform you specifically of changes in the range and promotions and to send service messages regarding opening and closing days.
Seppe’s Granola asks for your consent before processing your data for purposes other than those described in this privacy statement.
Seppe’s Granola processes your personal data on its servers. Seppe’s Granola may process your personal data on a server located outside the country where you live, but ensures that the processor complies with the provisions of the GDPR.
Seppe’s Granola does not share personal data with other companies, organizations, and individuals outside of Seppe’s Granola, except in one of the following circumstances:
With your consent:
Seppe’s Granola may share personal data with companies, organizations, or individuals outside of Seppe’s Granola when you have given it permission to do so. Seppe’s Granola requires your explicit consent for the sharing of sensitive personal data. You can withdraw this consent at any time.
With external partners:
If one of the products and services of Seppe’s Granola is performed by a subcontractor-manufacturer, this external partner may also have access to your personal data (including your email address and other data) in function of the execution of an order. Seppe’s Granola only partners with external partners who are guaranteed to comply with GDPR legislation.
For legal reasons:
Seppe’s Granola will only share personal data with companies, authorities, or individuals (e.g., the tax authorities) outside of Seppe’s Granola if it believes in good faith that access, use, preservation, or disclosure of the data is reasonably necessary to:
- comply with applicable legislation, legal procedures, or enforceable requests from government authorities;
- enforce the terms applicable to the mutual agreement, including investigating potential violations of this agreement;
- detect, prevent, or otherwise resolve fraud and technical or security problems;
- protect the rights, property, or safety of Seppe’s Granola, its clients, or the public, as required or permitted by law.
If Seppe’s Granola is involved in a merger, acquisition, or sale of assets, it will continue to ensure the confidentiality of personal data and will notify its clients before personal data is transferred or becomes subject to a different privacy policy.
Seppe’s Granola does its utmost to protect itself and its clients against unauthorized access to or unauthorized adjustment, disclosure, or destruction of data in its possession. In particular, the following applies:
- Seppe’s Granola periodically and systematically evaluates its business practices regarding the collection, storage, and processing of data, and the protection against unauthorized access to systems;
- Seppe’s Granola limits access to personal data to employees, contractors, and agents of Seppe’s Granola who need to know that data in order to process it for Seppe’s Granola. These persons are subject to strict contractual and/or ethical confidentiality obligations and may be penalized or dismissed if they do not comply with these obligations.
3. How long is your data kept?
Seppe’s Granola keeps your personal data as long as necessary for the purposes described under point 2 and/or as long as a legal retention period applies, such as the fiscal retention period for accounting [where your personal data is included in the customer balance], the ten-year retention period for personal data that must be kept under the law of 18 September 2017 (anti-money laundering regulation). In addition, your personal data may be kept for archival purposes.
5. How can you have your data adjusted?
Seppe’s Granola strives to be clear about the data it collects so that you can make informed decisions about how your data is processed. For example, you can submit a request via email to info@seppesgranola.com to change, request, or delete your data;
You can also give or withdraw your consent for the processing of your personal data for promotional purposes, personal advertising, or other (re)marketing purposes;
A data leak can also be reported via this route.
In the event that you indicate you wish to change, request, or delete your personal data as provided above, Seppe’s Granola will attempt to quickly update, make available, or delete this data, unless Seppe’s Granola must keep that data for legitimate business or legal purposes. When you update your personal data, Seppe’s Granola may ask you to verify your identity before it can process your request.
Seppe’s Granola may refuse requests that are unreasonably repeated, require disproportionate technical efforts (such as developing a new system or making fundamental changes to an existing business practice), endanger the privacy of others, or would be highly impractical (such as requests regarding data located on backup systems).
If certain legislation obliges Seppe’s Granola to keep your data, such a request cannot be granted. In such a case, Seppe’s Granola will commit to limiting access to your data internally as much as possible.
Seppe’s Granola strives to maintain its databases in a way that protects data from accidental or malicious destruction or disclosure. Therefore, it is possible that after your data has been removed from its databases, residual copies are not immediately removed from its active servers and data is not removed from its backup systems.
6. When does this Privacy Statement apply?
This privacy statement applies to all services offered by Seppe’s Granola.
7. How is compliance with this privacy statement monitored and how are complaints regarding this privacy statement handled?
Seppe’s Granola regularly checks whether it complies with this privacy statement. Also, when Seppe’s Granola receives formal complaints, it will contact the person who filed the complaint to discuss follow-up actions.
8. How are changes to this privacy statement communicated?
This privacy statement may be modified. Seppe’s Granola will indicate these changes on the webpage.
9. Cookie Policy
What are cookies?
Cookies are small text files that are stored on the user’s computer when visiting websites. These cookies are stored on the hard drive of the user’s computer so that the user is recognized during a subsequent visit. Cookies are merely a unique identification in the form of a text file.
Cookies have an expiration date; this varies depending on the type of cookie and can range from the moment the session lasts to a specific date in the future when they are no longer active.
In some cases, cookies are automatically deleted when the browser is closed by the user (session cookies). In other cases, cookies are kept longer and can also be used during a subsequent visit to the same website (persistent cookies).
How does Seppe’s Granola use cookies?
Seppe’s Granola’s website uses cookies to facilitate navigation through its website, for security reasons, and to achieve greater efficiency in the use of the website. The cookies used are solely linked to an anonymous user and his or her device. The cookies contain no references that allow us to identify the user nor to retrieve information or cookies on the user’s device.
What types of cookies does Seppe’s Granola use?
Seppe’s Granola’s website uses Google Analytics, a web analysis service offered by Google for statistical purposes. The cookies are transferred to and stored by Google on its servers in the United States. Google may under no circumstances provide this information to third parties, unless there is a legal obligation to do so.
Delete and disable cookies?
The settings of most internet browsers ensure that cookies are automatically accepted. However, via the browser settings on the user’s computer, the user can delete already placed cookies and refuse the placement of new cookies. The method varies by browser. The user can consult the browser’s help function for this if necessary.
